Services that keep your business moving

Outsourcing all, or part, of your IT support and communications provides you with greater flexibility and control of your resources. It can improve your responsiveness to react to changes in business conditions, provide predictable costs for budgeting and help you maintain systems that are most appropriate for your requirements.

KCS becomes part of your team, acting as your IT department. We work by arranging proactive visits at a frequency designed to suit your technical needs. With plain English speaking staff, and the ability to work and interface from shop floor through office support to Board level, we are able to communicate clearly about what you need and make sure that it happens with minimum cost and fuss.

The KCS CertaintyContract®

• KCS ensures that your computing and communication remain behind the scenes but are always available to support the business function. We do this through regular maintenance visits to ensure your system is healthy and that any potential issues are identified and dealt with before they become problems. We complement this with daily server monitoring and a friendly voice on the end of a phone line when extra support is required. And all time at your office is included in your unlimited IT support.
• Our contract structure offers peace of mind at a reasonable cost, there are no call-out fees or added extras. As a result there is no clock watching, only problem solving, with KCS engineers focusing on the sole objective of keeping your business running all the time.
• Your network will be set-up to talk to us when it needs attention, which means that often issues can be resolved before they affect your business or before you even become aware of them.
• If an emergency strikes - such as flooded offices, long power cut, etc - we will be there, working tirelessly until everything is up and running again. We supply essential loan equipment to get you going quickly at least for the basic business functions until new equipment arrives, if that is needed. Our relationship with our suppliers means we can make all this happen fast.
• We understand the demands of remote working and the need for uninterrupted connectivity, be it laptop, Blackberry, mobile access to internet, e-mail, or other device. We provide continuous support and can resolve many issues remotely.
• The KCS CertaintyContract® means that you have the assurance of continuous support at the level you agree with us - from standard business hours up to 24/7.